Frequently Asked Questions
Boarding, Daycare & SPA
Frequently Asked Questions
Boarding, Daycare & SPA
Frequently Asked Questions
Boarding, Daycare & SPA
Coastal Paws Pet Resort is a collaboration between pet owners and staff. If, at any time, you have a question, comment or advice for the benefit of your pet, please share it with us. Meanwhile…here are just a few tidbits we thought you should know…
What is required for my pet to come to Coastal Paws?
For the health and safety of our guests at Coastal Paws, each pet must be current on the following vaccinations performed by a veterinarian. We will contact your veterinarian and have your pet’s vaccination records sent directly to us. All pets who have expired vaccinations greater than 30 days or who have never received one of our required vaccinations will need to wait 14 days after they receive these vaccinations before they are allowed to be a guest at Coastal Paws. All puppies and kittens must have all of their final vaccinations in their system for 14 days as well before they are allowed in our resort. This is for the safety of your pet as well as all of our other guests.
We require all of our guests to be up to date on Flea and Tick prevention medication and Heartworm prevention medication. If you do not already give your pet Flea and Tick or Heartworm prevention medication or if they are past due greater than 30 days, those medications will need to be in their system for at least 14 days prior to checking in to our facility. We do not accept Flea Collars for Flea Prevention unless we receive written documentation from your vet stating why your pet cannot be on oral or topical Flea Prevention Medication. It is the responsibility of the pet parent to ensure that your pet is free of fleas and ticks prior to checking in to our resort. If your pet is found to have fleas during their visit with us, we will contact you for an immediate pick up of your pet. If we cannot reach you, we will reach out to your emergency contact to come and pick up your pet. This is to ensure the safety of all of our other guests and staff members as this is a contamination risk. Pet parents will be responsible for the additional cost of any administered emergency flea medication and additional cleaning needed to sanitize their suite.
All pets who are guests at Coastal Paws must be parasite free as well. Heartworm prevention medication protects against heartworms, but can also protect against other intestinal parasites such as hookworms, roundworms and whipworms, which is why this is a requirement for our facility. If your pet is found to have parasites in his/her feces after checking in to our resort, you will be contacted and either you or your emergency contact will need to come and pick up your pet immediately as this is also a contamination risk to all other guests.
Your pet should be in overall good health. We are a well-care facility, therefore pets with certain conditions may be better suited for boarding with your veterinarian. We do not administer insulin, therefore are unable to board diabetic pets. We do not board dogs or cats who have sutures or staples in place or wearing E-Collars. Any pet who has had surgery will need to be 14 days post surgery before boarding or attending daycare as your pet’s safety is our highest priority.
Any pet that is new to your family must be in your care for a minimum of 30 days before they are allowed to be a guest in our facility. This will allow a new pet owner time to identify any behavioral issues or possible health issues that we need to be aware of while caring for your pet.
How old does my puppy or kitten have to be to stay or attend day care at Coastal Paws?
All puppies and kittens are required to be a minimum of 16 weeks of age and have completed all of their puppy or kitten shots and final boosters given by a veterinarian to be a guest in our facility. These final vaccinations must be in the puppy or kitten’s system for a minimum of 14 days prior to being a guest in our facility. This is for the safety of your puppy or kitten as well as all of our other guests in our facility.
What is your Spay/Neuter Policy?
Dogs who are intact (not spayed/neutered) will be allowed to stay at our resort for overnight boarding. However, they will not be able to participate in group play with other guests if they are over 7 months of age and still intact (the age of sexual maturity as recognized by most vets). Being intact does not mean your dog is a “bad dog”, however science tells us and actual experience confirms that intact guests emit different hormones and other dogs’ reactions to this can often alter the group dynamic enough to impact the overall safety of all dogs involved. Based on recommendations from canine behavior and veterinary experts as well as our own professional experience, it is in the best interest of all resort guests that we separate our intact and spayed/neutered guests. Some boarding facilities do not accept intact guests at all, however we will gladly accept intact guests for overnight boarding and they can participate in Individual Play Sessions with staff members 3 times a day for a minimum of 15 minutes. The exception to this policy is intact females who are actively in heat. The reason we cannot accept female pets who are in heat is that they emit a strong scent that could be smelled by the highly sensitive noses of all other guests throughout the entire facility, which could cause increased arousal levels for all of our guests. If an intact female goes into heat while staying at our facility, we will contact you immediately and either you or your local emergency contact will have to check her out and she will not be allowed to stay for the remainder of her reservation. This same policy applies to our cat guests as well. Any guests that are 7 months and older and not spayed or neutered will not be allowed to stay in the same suite with other family pets. If your pet has been recently spayed or neutered, they will be required to wait 14 days prior to boarding with us to reduce any risk of injury. We do not allow dogs or cats to board with us who are wearing an E-Collar.
What are the hours I can pick up or drop off my pet?
Our lobby hours are 7 AM to 6 PM daily. If you are checking your pet in for their boarding stay with us, they can be checked in any time between 7AM and 5PM. For check outs, you can pick your pet up any time between 7AM and 6PM. Our checkout time for boarding is 12PM, however our guests are welcome to stay with us until 6PM for an additional $20 after 12PM on their check out day.
What is the daycare/group play evaluation and why is it required?
The safety of your best friend and all of our other guests is our top priority, therefore a Group Play Evaluation gives us the information that we need to determine if your dog is compatible for group play. We will have them interact with our human staff as well as other dogs of different energy levels, sizes and sexes to assess their temperament. This evaluation normally takes about an hour to give your dog the opportunity to become fully comfortable with a new environment. These evaluations will be scheduled based on our availability for your dog’s size group and all dogs must pass this group play evaluation prior to being accepted into our Daycare/Group Play. All dogs who are 7 months of age must be spayed or neutered to participate in our group play. If they are over 7 months of age and still intact, they will automatically be in Individual Play sessions with staff members 3 times a day while they are overnight boarding. We do not offer Individual Play sessions for our daycare as our daycare is group play only. Please call our resort at 843-800-7297 to schedule your free group play evaluation if you are interested in Daycare only. For overnight boarding, your dog can be evaluated for group play while they are here boarding if this is their first boarding stay us with.
Should I bring my pet’s own food when boarding at Coastal Paws?
You do need to provide your pet’s own food when staying with us to maintain as much consistency as possible. Sometimes pets may have slightly upset stomachs when staying in a new environment and an abrupt change in their food can add to that digestive upset.
Can I bring my pet’s bedding and toys?
We provide each guest with their own raised Kuranda bed with luxurious fleece. We do not allow guests to bring their own bedding to limit any potential external contaminants. Sometimes when pets are out of their usual comfort zone, they may chew or try to tear up their bedding. This will limit that risk of destruction of their own bed as Kuranda beds are chew resistant. We allow pets to have their own toys that are non-destructible or toys that are still completely intact, however we do not allow any toys that are already missing pieces or could easily be torn apart and possibly ingested. We do not allow any rope toys or rawhides. This if for the safety of your pet, which is our number one priority.
Can all of my pets stay together in one suite?
Pets from the same family are allowed to stay in the same suite as space allows, but will need to be able to safely stay together and be able to safely eat together. If they cannot safely eat together inside the same suite, they will need to stay in separate suites as we are unable to separate pets during feeding. Pets from the same family that stay overnight in the same suite will receive a discount of 10% for one additional pet, 20% for the third additional pet, 30% for the 4th additional pet, etc. Any pet who is 7 months of age and older and not spayed or neutered will not be allowed to stay in the same suite as other family pets per our Spay/Neuter policy above.
Will Coastal Paws administer my pet’s medication?
Absolutely! We ask that you bring the medications in the original medicine bottle to ensure the correct dosage and correct medication are given at prescribed times. Please provide detailed information of how you administer the medication at home so that we can keep this as close to what they are familiar with as possible. We do not administer insulin, therefore are unable to board diabetic pets.
Can I take a tour of Coastal Paws?
Unfortunately we do not allow tours of our facility for the safety of our guests and visitors and to reduce unnecessary stress to our pet guests. However, our lobby walls are all glass which allows viewing of our boarding areas and indoor play area. We also have a 75 inch TV with webcam access in our lobby to be able to show you all areas that you are interested in viewing. Our outdoor fence has a Porthole available for viewing our outdoor play area.
Will my dog be taken on walks while staying at Coastal Paws?
No need! Your dog will have plenty of exercise space between our indoor and outdoor play areas. Again, the safety of your pet is our top priority, therefore we do not take your dog outside of our facility at any time to reduce any external risk factors.
What happens if my pet gets sick or injured while at Coastal Paws?
We love your best friends just like they are our own and will make every effort to contact you or your emergency contact if your pet becomes sick or is injured. We always contact your pet’s veterinarian first and attempt to have them seen at their office. If their own vet cannot see them or in an emergency situation, we will seek veterinary attention at the closest emergency clinic. Our Health Care Warranty covers expenses up to $500, any costs exceeding this will be the pet owner’s responsibility. Our staff is also certified in CPR and Pet First Aid.
What if my dog doesn’t like group play or cannot participate?
Group play isn’t for everyone and we understand that! If your dog does not do well in a group play setting, physically cannot participate, does not pass the group play evaluation or is older than 7 months of age and still intact, they will be participate in Individual Play sessions with our staff 3 times a day for a minimum of 15 minutes during their boarding stay. Also, there are situations where after a dog checks in, group play makes them too anxious and they are not enjoying themselves. We will contact you to make you aware of this and we will provide Individual Play sessions to reduce their stress/anxiety. We are unable to offer Individual Play sessions for Daycare, Individual Play is only available for dogs who are boarding overnight with us.
If my pet is aggressive toward people or other animals are they allowed at Coastal Paws?
Unfortunately, we are unable to accept aggressive pets at Coastal Paws as this is a liability to other guests and staff members. If your pet becomes aggressive toward staff members after checking in to our resort and we are unable to safely care for your pet, we will contact you and either you or your emergency contact will be required to come and pick up your pet.
What is the Health Care Warranty?
We strive for our resort to be a fun and safe vacation for all of our guests, as well as a worry free vacation for their parents! There are times when illnesses or health concerns arise during these vacations and we want to handle these situations in a timely manner and cause you the least amount of stress while your pet is under our care. Therefore, we have enacted a Health Care Warranty for all of our boarding guests. This warranty is an additional one time fee of $8.00 per pet, per boarding visit.
In consideration for the payment of the warranty fee, and subject to the exceptions and conditions listed below, Coastal Paws will pay up to $500.00 for any veterinary care provided by a licensed veterinarian for the care or treatment of the boarding pet listed above for any injury of the pet or illness incurred while the pet is lodging at Coastal Paws Pet Resort.
Exceptions to this coverage are 1) pre-existing health conditions; 2) injury, illness or death resulting from incidents occurring before arrival; 3) injuries sustained from another family pet while boarding or playing together; 4) gastric dilatation-volvulus (GDV or bloat); and 5) Canine Cough (AKA Kennel Cough), Canine Influenza Virus or any other Upper Respiratory Infections.
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