For the health and safety of our guests at Coastal Paws, each guest must be current on the following vaccinations performed by a veterinarian. We will contact your veterinarian and have your pet’s vaccination records sent directly to us.

Dogs
Rabies Vaccine
Bordetella Vaccine
Distemper Vaccine
***Strongly encourage Canine Influenza & Leptospirosis

Cats
Rabies Vaccine
FVRCP

All pets who have expired vaccinations will need to wait 14 days after they receive vaccinations before they are allowed to be a guest at Coastal Paws. This is for the safety of your best friend and all other guests at our resort.

We require all of our guests to be up to date on their flea/tick preventative medication and it is the responsibility of the pet parent to ensure that your pet is free of fleas and ticks prior to checking in to our resort. If your pet is found to have fleas/ticks during their visit with us, we will contact you for an immediate pick up of your pet. If we cannot reach you, we will reach out to your emergency contact to come and pick up your pet. This is to ensure the safety of all of our other guests and staff members as this is a contamination risk. Pet parents will be responsible for the additional cost of any administered emergency flea medication and additional cleaning needed to sanitize their suite.

All pets who are guests at Coastal Paws must be parasite free as well. If your pet is found to have parasites in his/her feces after checking in to our resort, you will be contacted and either you or your emergency contact will need to come and pick up your pet immediately as this is also a contamination risk to all other guests.

Your pet should be in overall good health. We are a well-care facility, therefore pets with certain conditions may be better suited for boarding with your veterinarian. We do not board dogs or cats who are wearing E-Collars.

Any pet that is new to your family must be in your care for a minimum of 30 days before they are allowed to be a guest in our facility.

All puppies and kittens are required to be a minimum of 16 weeks of age and have completed all of their puppy or kitten shots and final boosters given by a veterinarian to be a guest in our facility. These final vaccinations must be in the puppy or kitten’s system for a minimum of 14 days prior to being a guest in our facility. This is for the safety of your puppy or kitten as well as all of our other guests in our facility.

Dogs who are intact (not spayed/neutered) will be allowed to stay at our resort. However, they will not be able to participate in group play with other guests if they are over 7 months of age (the age of sexual maturity as recognized by most vets). Being intact does not mean your dog is a “bad dog”, however science tells us and actual experience confirms that intact guests emit different hormones and other dogs’ reactions to this can often alter the group dynamic enough to impact the overall safety of all dogs involved. Based on recommendations from canine behavior and veterinary experts as well as our own professional experience, it is in the best interest of all resort guests that we separate our intact and spayed/neutered guests. Many daycare and boarding providers do not accept intact guests at all, however we will gladly accept them and they can participate in Private Play with one of our staff members. The exception to this policy is intact females who are actively in heat. The reason we cannot accept female pets who are in heat is that they emit a strong scent that could be smelled by the highly sensitive noses of all other guests throughout the entire facility, which could cause increased arousal levels for all of our guests. If an intact female goes into heat while staying at our facility, we will contact your listed Emergency Contact to come and pick her up immediately and she will not be allowed to stay for the remainder of her reservation. This same policy applies to our cat guests as well. Any guests that are not spayed or neutered will not be allowed to stay in the same suite with other family pets. If your pet has been recently spayed or neutered, they will be required to wait 14 days prior to boarding with us to reduce any risk of injury. We do not allow dogs or cats to board with us who are wearing an E-Collar.

Our lobby hours are 7 AM to 7 PM daily for pick up and drop off for boarding and daycare. If you are checking your pet in for their boarding stay with us, we prefer them to be checked in by 5:30PM if possible to get settled into their suite. You can pick your pet up any time between 7AM and 7PM. Our checkout time for boarding is 12PM, however our guests are welcome to stay with us up until 7PM for an extra $20.

The safety of your best friend and all of our other guests is our top priority, therefore a Group Play Evaluation gives us the information that we need to determine if your dog is compatible for group play. We will have them interact with our human staff as well as other dogs of different temperaments, sizes and sexes to assess their temperament. This evaluation normally takes about an hour and a half to give your dog the opportunity to become fully comfortable with a new environment. These evaluations will be scheduled based on our availability for your dog’s size group.

We strongly encourage your pet’s own food when staying with us to maintain as much consistency as possible. Sometimes pets may have slightly upset stomachs when staying in a new environment and an abrupt change in food can add to that digestive upset. However, if you would rather not bring their food, we are happy to feed them our house food at no additional charge. When providing your own food, we ask that you put it in zip-lock bags by portion to ensure they get the same amount as they would at home.

We provide each guest with their own raised Kuranda bed with luxurious fleece. We do not allow guests to bring their own bedding to limit any potential external contaminants. Sometimes when pets are out of their usual comfort zone, they may chew or try to tear up their bedding. This will limit that risk of destruction of their own bed as Kuranda beds are chew resistant. We allow pets to have their own toys that are non-destructible, however we do not allow any toys that can be torn apart or shredded and possibly ingested (plush toys, stuffed toys, rope toys, etc). This if for the safety of your pet, which is our number one priority.

Pets from the same family are allowed to stay in the same suite as space allows, but will need to be able to safely stay together and be able to safely eat together. If they cannot safely eat together they will need to stay in separate suites. Pets from the same family that stay overnight in the same suite will receive a discount of 10% for one additional pet, 20% for the third additional pet, 30% for the 4th additional pet, etc. Any pet who is not spayed or neutered will not be allowed to stay in the same suite as other family pets per our Spay/Neuter policy above.

Absolutely! We ask that you bring the medications in the original medicine bottle to ensure the correct dosage and correct medication are given at prescribed times. Please provide detailed information of how you administer the medication at home so that we can keep this as close to what they are familiar with as possible.

Unfortunately we do not allow tours of our facility for the safety of our guests and visitors and to reduce unnecessary stress to our pet guests. However, our lobby walls are all glass which allow unrestricted views of our suites and indoor play area. We also have a 75 inch TV with webcam access in our lobby to be able to show you any other areas that you are interested in viewing. Our outdoor fence has a Porthole available for viewing our outdoor play area.

No need! Your dog will have plenty of exercise space between our indoor and outdoor play areas. Again, the safety of your pet is our top priority, therefore we do not take your dog outside of our facility at any time to reduce any external risk factors.

We love your best friends just like they are our own and will make every effort to contact you or your emergency contact if your pet becomes sick or is injured. In an emergency situation, we will seek veterinary attention and if after hours will transport them to the closest emergency clinic. Our Health Care Warranty covers expenses up to $500, any costs exceeding this will be the pet owner’s responsibility. Our staff is also certified in CPR and Pet First Aid.

Group play isn’t for everyone and we understand that! If your dog does not do well in a group play setting, physically cannot participate or does not pass the group play evaluation, they will be taken out for one on one time with our staff during their boarding stay where they will receive our love and attention at no extra charge. Also, we understand there are situations where once your dog arrives, group play makes them too anxious and they are not enjoying themselves. We will contact you to make you aware of this and that we will be changing them to individual play time to reduce anxiety.

Unfortunately, we are unable to accept aggressive pets at Coastal Paws as this is a liability to other guests and staff members. If your pet becomes aggressive toward staff members after checking in to our resort, we will call you and either you or your emergency contact will be asked to come and pick up your pet.

We strive for our resort to be a fun and safe vacation for all of our guests, as well as a worry free vacation for their parents! There are times when illnesses or health concerns arise during these vacations and we want to handle these situations in a timely manner and cause you the least amount of stress while your pet is under our care. Therefore, we have enacted a Health Care Warranty for all of our boarding guests. This warranty is an additional one time fee of $8.00 per pet, per boarding visit.

In consideration for the payment of the warranty fee, and subject to the exceptions and conditions listed below, Coastal Paws will pay up to $500.00 for any veterinary care provided by a licensed veterinarian for the care or treatment of the boarding pet listed above for any injury of the pet or illness incurred while the pet is lodging at Coastal Paws Pet Resort.

Exceptions to this coverage are 1) pre-existing health conditions; 2) injury, illness or death resulting from incidents occurring before arrival; 3) injuries sustained from another family pet while boarding or playing together; 4) gastric dilatation-volvulus (GDV or bloat); and 5) H3N8 and/or H3N2 Canine Influenza Virus (unless the pet has current vaccinations for the CIV virus).